Role2 Privacy Policy

Welcome to our product. Role2 (including services provided by products such as the App, hereinafter referred to as "products and services") is developed and operated by organization (hereinafter referred to as "we"). Ensuring the security of user data and privacy protection is our top priority, this privacy policy outlines the data we collect and how it is processed when you access and use our products and services.

Please make sure to carefully read and fully understand all rules and key points of this privacy policy before continuing to use our products. Once you choose to use, it is deemed that you agree to all the contents of this privacy policy and that you consent to our collection and use of your relevant information. If you have any questions about this policy during the reading process, please contact our customer service for consultation, please reach us through or the feedback method in the product. If you do not agree with the relevant agreements or any terms contained therein, you should stop using our products and services.

Introduction

This privacy policy helps you understand the following:

1. How we collect and use your personal information;
2. How we store and protect your personal information;
3. How we share, transfer, and publicly disclose your personal information;
4. How we use cookies and other tracking technologies;

1. How we collect and use your personal information

Personal information refers to any information that can identify or be associated with you. We strictly follow the requirements of relevant laws and regulations, including but not limited to the General Data Protection Regulation (GDPR) of the EU, the California Consumer Privacy Act (CCPA), and other applicable privacy protection regulations, collecting and using your personal information according to the principles of legitimate, lawful, and necessary.

To access our comprehensive product services, you must first register a user account, and we will record relevant data through it. All information you provide is sourced from the data you provided during registration. The username, password, and your own contact information you intend to use, we may verify the validity of your identity via SMS or email.

To provide better language learning services, we may request access to your recording device. This is to enable our application to receive and process your voice input for functions such as voice recognition and language learning. The recording data we collect is solely for improving your learning effectiveness, and we will take all necessary measures to protect the security of your recording data. If you do not agree to our access to your recording device, you can disable the permissions in the device settings, but this may affect some functionalities of the application.

2. How we store and protect your personal information

As a general rule, we retain your personal information only for as long as necessary to achieve the purpose of collecting it. We will retain your personal information for as long as strictly necessary to manage our relationship with you (for example, when you open an account and obtain services from our products). For the purpose of complying with legal obligations or proving a right or contract to meet applicable statutory limitation requirements, we may need to retain your archived personal information after the aforementioned period expires and cannot delete it at your request. When your personal information is no longer necessary for our legal obligations or statutory limitations corresponding purposes or records, we ensure complete deletion or anonymization.

We use industry-standard security measures to protect the personal information you provide and encrypt critical data within it, to prevent unauthorized access, public disclosure, use, modification, damage, or loss. We will take all reasonable and feasible measures to protect your personal information. We will use encryption technology to ensure the confidentiality of data; we will use trusted protective mechanisms to prevent data from malicious attacks.

3. How we share, transfer, and publicly disclose your personal information

When managing our daily business activities, we will use your personal information in a compliant and appropriate manner in pursuit of legal interests to serve customers better. From a comprehensive consideration of business and various aspects, we use this data only ourselves and do not share it with any third parties.

We may share your personal information externally in accordance with legal regulations or at the mandatory request of government authorities. Provided that it complies with legal regulations, when we receive a request for such disclosure of information, we will require the corresponding legal documents, such as a subpoena or investigation letter. We firmly believe that information requests should be as transparent as possible within the scope permitted by law.

In the following situations, sharing, transferring, or publicly disclosing your personal information does not require prior authorization consent from you:

1. Directly related to national security and national defense;
2. Directly related to criminal investigation, prosecution, trial, and execution of judgments;
3. For safeguarding significant legal rights and interests of you or other individuals that are difficult to obtain consent;
4. Information you publicly disclose to the public;
5. Collecting personal information from legally publicly disclosed information, such as legal news reports, government information disclosure, etc.;
6. Necessary for signing and performing contracts as required by the data subject;
7. Essential for maintaining the security and stable operation of the provided products or services, such as discovering and addressing faults in products or services;
8. Other situations as prescribed by laws and regulations.

4. How we use cookies and other tracking technologies

To ensure proper functioning of the product, we store small data files called cookies on your computer or mobile device. Cookies typically contain identifiers, product names, and some numbers and characters. By means of cookies, we can store your preferences or product-related data and determine whether registered users have logged in, improving service and product quality and optimizing user experience.

We use various cookies for different purposes, including strictly necessary cookies, performance cookies, marketing cookies, and functional cookies. Some cookies may be provided by external third parties to offer additional features to our products. We will not use cookies for any purposes outside those described in this policy. You can manage or delete cookies according to your preferences. You can clear all cookies saved on your computer or phone, and most web browsers have features to block or disable cookies, which you can configure. Blocking or disabling cookies may affect your use or prevent you from fully using our products and services.

5. Your rights

According to applicable laws and regulations, you may have the following rights:

1. Right to access: You have the right to access the personal information we hold about you.
2. Right to rectification: You have the right to request the correction of inaccurate personal information.
3. Right to deletion: In specific circumstances, you have the right to request deletion of your personal information.
4. Right to object: You have the right to object to our processing of your personal information.
5. Right to data portability: You have the right to receive your personal information in a structured format and transmit it to other data controllers.

6. International data transfers

We may store and process your personal information globally. Regardless of where your information is stored, we will take appropriate technical and organizational measures to protect your personal information. When we transfer information to other countries, we will ensure that such transfer complies with applicable data protection laws and implement appropriate security safeguards.

7. Data retention

We retain your personal information only for as long as necessary to achieve the purposes of collection. The specific retention period will depend on the type of data, the purpose of collection, and applicable legal requirements:

• Account information: for the duration of your account.
• Transaction records: as required by applicable laws, typically retained for 5-7 years.
• Log data: typically retained for 12 months.

8. Protection of minors

We highly value the protection of minors' personal information. If you are a minor under 18 years of age, you must obtain consent from your parent or legal guardian before using our products and services.

9. Updates to this policy

We may revise the terms of this privacy policy from time to time. When changes occur, we will display the revised content in the form of announcements through the APP or website at the time of version updates. Such revisions form part of this privacy policy. If you do not agree with the modified privacy policy, you have the right and should stop using our products and services.